WASHB: Bucket to Empire
Help and support
Answers to the most common questions about WASHB: Bucket to Empire. If you do not find yours, write to us.
When does the game come out?
Soon, on the App Store (iPhone and iPad) and Google Play (Android). This page will have the download links on launch day.
Do I have to pay to play?
No. The game is free to download and play: the whole story, every stage and every city are earned by playing. In-app purchases are optional (gems and cosmetic items).
How do I keep my progress if I change phones?
In the game, go to Settings > Account and link your game with Apple, Google or email (players 13 and older). On the new phone, open Settings > Account, tap "I already have an account" and sign in the same way. If you play as a guest, your game is saved in the cloud, but it can only be recovered on the same device.
How do I get back something I bought?
Open the store in the game and tap "Restore purchases", signed in with the same Apple or Google account you used to buy.
Can I get a refund?
Purchases are made through Apple or Google, and they handle refunds under their own rules: reportaproblem.apple.com for the App Store, and the order history in Google Play.
Are coins and gems real money?
No. The game has a fictional economy: coins, gems and amounts have no cash value, cannot be exchanged for money and do not represent real earnings.
Is the game connected to the WASHB app?
No. They are separate: different accounts and different servers. Nothing you do in the game changes anything in the WASHB app, and nothing in the game rewards you for installing it.
What about younger players?
The game asks for a year of birth on a neutral screen. Players under 13 have no analytics, no ads, no account linking and no links to the WASHB app, and purchases ask an adult to confirm. Parents can write to info@washb.app to delete a child's data.
How do I delete my account?
In the game: Settings > Account > Delete account. You can also email info@washb.app. See the full steps on the account deletion page.
Contact us
Write to info@washb.app. To help us find your game, include your Player ID (Settings > Account), your phone model and what happened. We reply by email.
info@washb.app