Terms and Conditions
1. Service Description
WASHB is a technology platform that connects clients with independent mobile detailing professionals ("Affiliates") in the Florida area. WASHB does not provide vehicle care services directly; it acts solely as a technology intermediary.
2. Relationship with Affiliates
Affiliates are independent contractors, not employees of WASHB. They are responsible for their own tools, equipment, insurance, and tax obligations. For each completed service, Affiliates receive the payout share shown in the WASHB Pro app before they accept the booking, plus 100% of any tips; WASHB retains the remainder as its platform commission. Each Affiliate will receive a 1099 form at the end of the fiscal year if their earnings exceed the applicable legal threshold.
3. Liability
WASHB is not liable for vehicle damage caused by Affiliates. Any service dispute must be reported within 24 hours of the service. WASHB may mediate disputes, but final resolution is between the client and the Affiliate. WASHB does not guarantee Affiliate availability at any time.
4. Payments, Service Fee and Cancellations
Payments are processed upon service confirmation through Stripe. Each booking includes a WASHB service fee of $2.99 plus a percentage of the service price: 5% on wash services and 8% on detailing, protection and restoration services. The fee is charged to the client in addition to the service price and any optional tip. This fee is retained by WASHB to cover secure payment processing, Affiliate identity verification, live tracking, and customer support, and does not reduce the Affiliate's earnings. Your full price breakdown — service price, service fee, and tip — is displayed before you confirm and pay. Cancellations and refunds are subject to the charges described in our Cancellation Policy (washb.app/legal/cancelaciones), which is the authoritative source for these terms. Eligible refunds are issued immediately through Stripe to the original payment method and typically appear on your statement within 5–10 business days, depending on your bank.
5. Acceptable Use and Community Standards
WASHB has zero tolerance for objectionable content or abusive behavior. When you use WASHB, including in-app chat, reviews, photos and messages, you agree not to: harass, threaten, insult or discriminate against any client, Affiliate or WASHB team member; send sexual, violent, hateful or otherwise offensive content; share another person's personal information without their consent; or use the platform for any unlawful purpose. You can report a user or a message at any time through the in-app help or by writing to info@washb.app. WASHB reviews every report within 24 hours and may remove the content and suspend or permanently close the account of any user who breaks these rules.
6. Governing Law
These Terms are governed by the laws of the State of Florida, United States. Any dispute shall be resolved in the courts of Miami-Dade County, Florida.
7. Modifications
WASHB reserves the right to modify these terms at any time. We will notify you by email at least 15 days in advance of material changes. Continued use of the platform constitutes acceptance of the updated terms.