Cancellation Policy

How it works

You can cancel for free at any point before your washer marks the booking as on the way — whether that is a week ahead or ten minutes ahead. The refund is automatic.

Once your washer is on the way, the trip is already under way and the booking can no longer be cancelled from the app. If something came up, message your washer in the app and we will sort it out with you.

Affiliate Cancellations

If an Affiliate cancels a confirmed service, the client receives a full automatic refund. Affiliates with more than 3 cancellations in 30 days may be suspended from the platform.

Refunds

Eligible refunds are issued immediately through Stripe to the original payment method and typically appear on your statement within 5–10 business days, depending on your bank. To request a refund, go to Support → New ticket within 24 hours of the service.

Quality Disputes

If the service was not completed correctly, report it in Support with photos within 24 hours. WASHB may issue a credit or partial refund based on the situation.